Travel with Confidence

Traveling is a pleasure. To protect you and people around you during the whole trip from the COVID-19 transmission is the most important thing we should do together. Therefore, customers should provide the following before travel.

• Proof of a negative COVID-19 test result, which must be taken a maximum of 48 hours before boarding. And/or
• Proof of COVID-19 vaccination with the final dose given at least 14 days prior to the start of the tour.

For some countries, both are required, while a few other countries only require one of the above. Once you decide where to travel, our professional consultant will offer the most up-to-date entry policy of your destination country, so that you can organize the documentation and tests needed. There is also the possibility that your destination country needs you to take COVID tests again (at your own expense) on arrival and/or during the trip, you should follow the local guidelines, and your guide will assist you with it.

The pandemic has lasted for long and become a known event to insures, thus travel insurances that involve the coronavirus have also been launched. If you plan to travel, to buy a pandemic travel insurance is a very smart decision, which may help you save money in certain circumstances. However, it is important to compare different insurance plans, although they are COVID-related, they have different coverage. Pay more attention to the trip cancellation conditions pre or on traveling, medical benefits, or even a sudden quarantine. No travel insurance can offer 100% comprehensive cover against the COVID-19, but there is still a good level of cover.

To minimize the risk of the COVID transmission during the travel, a private tour can keep you away from the crowds. You don’t need to worry about how big the group is and you don’t need to share a vehicle with other travelers. Just you and your families or friends enjoy the services provided by the guide and driver from the beginning to the end (the cruise tour is an exception).

Concerning the private tour price, we have compared our tours with some other group tours. With similar itinerary and equivalent arrangements, our prices are even lower, while it doesn’t mean we lower the service quality. As a reliable and prestigious tour operator for over 20 years, our foremost concern is for our customers’ satisfaction with an emphasis on quality.

Additionally, you will benefit from the following advantages on a private tour:

• Customize an itinerary in line with your specific wishes.
• Travel at your own pace that flexibly fits your travel style.
• Start the tour on any date at your convenience.
• Choose the tour length as long as your schedule and budget allow.
• Ideal for people who need special assistance, such as the elderly, people with disabilities or families with children.

We highly appreciate your interest in our tours and promise to offer our best price with top quality service. By booking with us, you enjoy:

• Free change service on the itinerary prior to the beginning of the trip. However, if in case there are any costs due to the reservation changes, you will be responsible to pay for this part.
• Free cancellation up to 30 days before the tour start date.

Unfortunately, if any of the following occurs before you leave:

• Due to the coronavirus pandemic, if there is a government-imposed entry or travel restriction issued by either your departure country or destination country. As a result, you are unable to travel as scheduled.
• If your COVID test is positive or you contract COVID-19 before departure.

We will assist you to postpone or make a cancelation of the trip. The payment you have paid to us will be 100% held for you. If there is any actual loss caused by the reservation such as flights, hotels, cruise, etc, it will be deducted from the payment. In this case, you may contact your insurer to confirm the coverage.

For COVID-19 cancellation, money is still yours. You can choose to keep it in our company for future use of any global tours, no expiry date, no limit on numbers of use, or you can transfer to someone you know, who wants to book a travel. In this case, we will offer a further discount than usual bookings. Alternatively, you can request a refund, minus the handling charge of the bank.

As a global travel agent, we take responsibility to monitor the global issues closely, which is to ensure our destinations are safe enough to receive the customers. However, the situation may change. If unluckily you encounter the COVID-19 outbreak while you are traveling, we and our local partners will spare no effort to ensure your health and safety. If you want to return home right away, we will assist you to make flight changes with the airline the first time. The unused portion of the tour will be calculated and refunded to you. We have helped more than one thousand customers return home in 2020 when the world tumbled into lockdown.

Even worse, if flights are cancelled, or you are required to quarantine at the hotel, we will offer assistance as possible as we can to make you feel comfortable. You will never be alone. What's more, we will help to collect the documentations, so that you can negotiate with the insurer to settle your claim.