Gloria Guo
Chinese Name: Guo Haiyan
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Gloria on the Great Wall, Beijing Go to Gloria's Album |
Hello everybody. This is Gloria Guo, a senior staff member at TravelChinaGuide (TCG for short). TCG is the first and only company I worked for after graduating from Xi'an International Studies University in 2002, and I have been here now for many happy years. From an unsophisticated new hand to an experienced and professional China tour operator, I have learnt a lot from TCG – not only how to work well but how to live better. I always think I’m quite lucky to have joined TCG, a company that is so full of positive energy and team spirit.
During the past decade at TCG, my learning has been particularly in the field of tourism. I believe that quality service is the most important thing in the travel industry. It is this that gives us a reputation in the market. With the idea of ‘we are working for your smiles’, we strove to improve the service. From junk food at tourist restaurants to a la carte meals at nice local restaurants, from commonly used local star hotels to international management hotels in each city, we steered clear of many of the pitfalls that others in the field have been prey to. It is possible that many of our services are taken for granted, but only we who take the trouble know how difficult and challenging it is. But we feel it is all worthwhile in order to guarantee each client an unforgettable trip and at the same time create a TravelChinaGuide tour brand. Yes, our success so far encourages us to do more to improve the service.
Due to my work requirements and personal interests, I have traveled extensively, leaving my footprints on various destinations in and around China, including imperial Beijing, modern Shanghai, historic Xi'an, charming Guilin, rural Yangshuo, sacred Tibet, adventurous Silk Road, ethnic minority Yunnan, relaxing Yangtze River cruise, giant pandas in Chengdu, amazing fairyland of Jiuzhaigou, heavenly paradise of Suzhou and Hangzhou, Shaolin Temple of Luoyang, ancient city Pingyao, primitive Guizhou, supernatural Zhangjiajie, prosperous Guangzhou, beautiful Sanya and many others. Most of them are very popular tourist destinations, so with these abundant travel experiences, I am able to suggest and customize the most appropriate itineraries within the shortest time for the clients who are enquiring about China tours. I know clearly what is good for first time travelers, and what is better for returning customers. If they have any special requirements, just give me some brief ideas, and then a unique itinerary will be presented. For many years, my prompt response, professional travel advice and patient service have helped hundreds of customers make perfect travel plans, and tided them through all kinds of emergencies and smoothened their memorable vacation in my great country. So my work always brings me the sense of achievement when I hear that the clients are satisfied with their travel experience.
As I look back on my life from my present vantage point, I see a pattern in the way it has unfolded. The easy and harmonious environment of my childhood and school days shaped my easygoing and straightforward character, which makes me live happily and work responsibly. I quite cherish my family, each of my friends, colleagues, clients that I served and will serve. I hope your life is filled with joy – every day of it.