Tourist Complaints in China

As more people choose to travel in China, infringement upon legal rights may occur. Here we outline complaint procedures.
 

You should submit a complaint under the following circumstances:

If you think your travel agency has failed to offer you appropriate service
If you think your agency did not execute the agreed-upon contract
If you think your agency has caused bodily injury or property damage
If your tour guide or driver inappropriately asks for tips or forces you to give tips
If you think your agency is being dishonest, prejudicing your rights
If you determine that your interests have been infringed upon during your visit in China
 

You should first contact the related department by telephone to report your travel activities where you feel your rights have been violated. You may be asked to prepare a formal written statement.

Be specific in your complaint; include details about the travel agency, transportation, tour guide, hotel, etc. Include a statement about your pecuniary losses, and/or request for the investigation of legal responsibility.

Include supporting documents with personal information in detail, including your name, gender, nationality, occupation, age, etc. Allow 15- 45 days to handle your claim.
 

Tourism Quality Supervision and Management Offices in China

Ministry of Culture and Tourism of the People’s Republic of China